Birthday Party FAQ's


Is my deposit refundable?

No, all deposits booked for birthdays are non-refundable. Birthday parties can be rescheduled for another day during the same operating season with at least 72 hours' advance notice. 

I booked my birthday party! Now what?

A team member will contact you within one week of your scheduled birthday party date to confirm all of the party details, and to answer any of your questions! 

My party is not until later in the day. Can I arrive at the park before the start of the party?

Absolutely! You can check-in any time after we have opened to the public. We just ask that you are at your party’s hosting location a few minutes before the start of the party time.

I have parents and grandparents of some of the birthday guests coming to the party, but not eating the food or participating in the party. Do they have to purchase a ticket?

All guests must have a ticket if they are entering the park, regardless of the amount of time they are staying and whether or not they will be participating in any water activities. 

Can I bring my own cake?

Yes, birthday cakes and ice cream may be brought into the park with the purchase of a birthday party package. No other outside food or drinks are allowed. Our Petey's Parrotdise Birthday package includes a themed birthday cake.

Can I bring decorations?

Yes, you are welcome to bring in decorations to decorate the birthday party pavilion. Your party host will be happy to assist you in setting up any items and will also take care of clean up. Confetti, pinatas, silly string, color powder, and any items made of or containing glass are not allowed inside the park.

Some of the party guests will not arrive at the park when I do. How do they get their ticket?

We do require a guest list before the start of your party. When you check-in at admissions, all of the tickets for the party guests will be printed at one time, they will need to check in when they arrive, give the Team Member their name, the name of the birthday child’s party, and the time the party will be held.

Can I change the food I originally reserved for the party?

We will call you a week before your party date to go over the party information with you and get your food choice. After, we will need to know final changes 3 days before the party date. If we do not have your choices, you will be defaulted to cheese pizza for 12 guests. Whatever is booked 3 days prior is due the day of the event.

I want to add on food and additional items. When and how to do I do that?

All additional food can be ordered by the main contact of the party three days prior to the party or the day of through the party host.

What if it rains?

See General Park FAQ.

What if the Birthday Child is 3 years or younger?

Children 3 and under are always free. They will not be counted towards the number of guests included in the party package; allowing you to use those spots for additional guests.

I have more than 12 guests

Additional Party Guests (guests that will receive the party food and amenities) are $12 weekday/$15 weekend each for the Aloha Birthday package, and $15 weekday/$18 weekend each for the Luau, Big Island, and Petey's Parrotdise packages. 

I’m running late

Due to the fact that we have a full day of birthday parties, we are unable to begin a party early or extend the time of the birthday party. We will try our best to utilize the time that we have within the party time, but we cannot offer a refund or partial refund if the full party area time was not available due to the tardiness of the guest. $100 will be added to your remaining balance if you are in the party area longer than your designated time.

A birthday guest has food allergies or dietary restrictions

If the guest has food allergies to things such as gluten or peanuts, we cannot guarantee that our food did not come into contact with the food to which the individual is allergic. After a birthday party is booked online, a representative from our team will call the main contact. Be sure and let the representative know so they can provide you with options. Outside food and drinks are not permitted in the park, however, please also ask to speak to a manager prior to your arrival if you have dietary restrictions.

Can I bring my own music?

Parrot Island provides family-friendly music with all of yesterday’s and today’s hits within different genres. Outside speakers and music of any kind are not permitted at Parrot Island Waterpark.

Can I reserve a party pavilion without booking a birthday party?

If you want to plan an outing for a group of 15 or more for churches, family reunions, or school groups and will be utilizing the party pavilion please call 479-788-6550.

What about tickets if I just host my own party at a cabana?

Cabanas don’t include tickets or any food and drinks. You can pre-purchase tickets online or here at the door. See General Park FAQs.

When is full payment due?

You pay the full balance before your party. Payments can be arranged through the sales department. If you have a remaining balance due to food items being added during your party, you can settle up before you leave. Tickets will be given out to your guest on the day of the party.

I am a Season Pass holder, and the birthday child has a season pass as well. How does this work for a birthday party package?

The season pass will be used for admission to get into the park, but you would still need to purchase the birthday package for the birthday party guests since they will be eating the food and using the birthday extras.

Are coolers or outside food and drinks allowed in the waterpark?

Parrot Island does not allow outside food, drinks, or coolers in to the waterpark. Dietary restrictions, food allergies, plastic bottled water, and baby formula are exceptions to this rule. No glass of any kind is permitted in the waterpark, which includes baby formula and baby food. The only other exception is for guests who have purchased a birthday party package which allows you to bring in a birthday cake and/or ice cream.